Need customs broker Melbourne

Save more with an expert customs broker Melbourne

Hire an expert customs broker Melbourne to ensure you:

  • Get the lowest duty and GST possible
  • Properly categorise your goods
  • Comply with Biosecurity laws
  • Submit paperwork accurately and timely

Are you a small to medium importer, exporter or retailer that is:

  • Wanting to minimise your Duty and GST payments?
  • Frustrated with incorrect lodgement entries?
  • Lost on properly classifying your goods?

We deliver you more savings

“We’ve been in the industry for more than 30 years. We’ve helped importers and retailers save thousands on their import duties and GST. Contact us, let us help you.

See our reviews.

Need a customs broker Melbourne expert

Contact us on 0408110900

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Do you really need a Melbourne customs broker? Read on …

About usCustoms clearance and brokerage servicesWhy choose us?

Who needs a customs broker Melbourne?

Any person, organisation, company or corporation that imports goods into Australia needs a customs broker to do customs clearance. This includes:

  • Retailers
  • Importers
  • Exporters
  • Freight forwarders
  • Event organisers

Why do you need a customs broker Melbourne?

Customs brokers make the process of importing goods simple and timely. They help you with the following:

  • Process import documents quicker using electronic lodgement within 24 hours
  • Apply tariff classifications, concessions and trade agreements to provide you the lowest legal duty and GST possible.

How do you find a reliable customs broker Melbourne?

There are many brokers in Melbourne. Finding an expert and seasoned customs broker to support your business needs can be a challenge. Here are some questions to consider when gauging if they best fit your needs:

  • Are they government licensed?
  • Do they specialise in the industry you are in?
  • How many years have they been in the business?
  • What are the rates they offer?
  • Is it easy to contact them to get questions answered or advice sought?

Why choose Franklin for your Melbourne customs clearance?

Here at Franklin’s, we take pride in giving quick yet detailed customs clearance service.

Qualified and seasoned customs broker Melbourne

With over 30 years experience, our qualified customs brokers handle all types of clearances.

Located next to the Port of Melbourne

Our main office is located at Level 2 Riverside Quay, 1 Southbank Boulevard, Southbank Victoria 3006, Australia. This is just a short distance from the Port of Melbourne and Tullamarine Airport.


Get more savings through fast lodgement of entries

We help you avoid customs fines that may result from wrong declarations. This creates savings for your business in terms of time and money.

Prompt customs clearance services

We give your clearance of your goods the full attention they need to ensure correct procedures are quickly carried out. This ensures your goods will arrive at where you need and expect in a timely manner.

Open line of communication with a single point of contact

We keep an open communication with you through a dedicated point of contact for you. Call our expert Melbourne customs broker at 0408110900 and let us:

  • Complete your customs paperwork to avoid clearance delays of your goods
  • Correctly classify your goods to stop unwanted and additional costs and delays
  • Provide sound advice on how you can reduce your duty and GST costs

Frequently Asked Questions

What form should I use prior to importing goods into Australia?

You’ll need to properly complete the Import Declaration form (Customs Form B650). This includes knowing the following:

  • Shipper’s information
  • Recipient’s information
  • International air waybill number
  • Country of manufacture

Accurate and detailed description of shipment contents, including (but not limited to):

  • What the item is and the material it is made of
  • What the HS code for the item is
  • The item’s intended use
  • The part or serial numbers ( as required)
  • The item’s value per unit and in total

Do you need assistance in accurately completing this form? Speed-up customs clearance of your goods. Complete our online form, today.

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Are all import goods subjected to customs duties?

Goods with a total value below $1000, unless these are alcohol or tobacco products, are not subject to customs duty and taxes. Talk to our expert customs brokers for further clarification.

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I am importing goods that have a value of more than $1,000, how much do I need to pay?

Imported goods with a value of more than $1,000 are subject to 10% GST (Goods and Services Tax). However, customs duties will depend on the nature of your items.

Need help on how to properly calculate your Duty and GST payment? Call us, today.

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Watch the video to see how an expert custom broker saves you money.

Franklin Customs Brokers and Freight Forwarding - Expert Melbourne customs broker

Franklin’s will get your goods cleared fast.


“Starting an online business is a massive challenge and looking for a customs broker that will take care of virtually everything allows me to focus on what I do best. I’ve found that with Franklin’s.”  

Kelly / Entrepreneur

“I needed to import items from various locations around the world. However, I find the tax and all the paperwork difficult to understand. Franklin’s saved me from all the headaches.”

Adrian / Textile Importer

“A bad experience from a different custom broker and freight forwarder was what led me to Franklin’s. I paid the incorrect GST several times with the previous vendor. Now I know the meaning of expert custom broker. Thanks!”

 Barry / Car dealer

“They are quick to respond with my request for quotations regardless of the size of the shipments.” 

Tony / Private individual

“Franklin’s make operating my business a lot easier for me. I take care of the sales, while they take care of the customs and forwarding.”

Nancy / Entrepreneur

About Franklin Customs Brokers and Freight Forwarding

Franklin Customs Brokers and Freight Forwarding is a 100% Australian company owned. It has been established since 2012 and has been providing reliable and cost effective customs clearance and brokerage services to various importers and retailers moving various types of cargo such as:

  • Food
  • Fashion Items
  • Furniture
  • Electronics
  • Kitchen Equipment
  • Recreational Equipment


Expert customs clearance and brokerage services Australia wide

We have over 30 years of customs clearance and brokerage experience to include:

  • Preparation and Electronic Lodgement of all customs Entries including personal effects
  • Optional Port Lodgements (OPL)
  • AOG and Aircraft Specialists
  • Advice and Preparation of Tariff Concession Orders (TCO)
  • Valuation Advice
  • Classification and Tariff Advice
  • Duty Drawback Calculation
  • Duty Refund
  • Advice on Free Trade Agreements
  • ATA Carnet and Temporary Imports
  • Prohibited Imports
  • Tradex Advice
  • Commerce Markings
  • Anti-Dumping and Countervailing Duty Advice

Speak to our friendly experts to learn more about our customs broking on 0408110900 or visit our website.

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